Privacy Policy

1. Who we are

Complete Skills Solutions Ltd ("CSS", "we", "us", "our") is a company registered in England and Wales. We provide training, education and apprenticeship programmes to individuals and employers across the UK.

Our registered address is available on request. If you have any questions about this policy, contact us at info@completeskillssolutions.co.uk.

2. What data we collect

We may collect the following types of personal information:

• Contact information — your name, email address, phone number and organisation when you submit an enquiry or register interest in a course.
• Learner data — personal details required to enrol you onto a programme, including date of birth, address, employment status and prior qualifications.
• Usage data — anonymised information about how you use our website, collected via cookies and analytics tools.
• Communications — records of any correspondence you have with us by email or through our website forms.

3. How we use your data

We use your personal information to:

• Respond to your enquiries and provide information about our programmes.
• Enrol and manage your participation in training programmes.
• Meet our obligations as an education and apprenticeship provider, including reporting to funding bodies such as the Education and Skills Funding Agency (ESFA).
• Send you updates about new courses or services where you have given consent.
• Improve our website and services through aggregated, anonymised analytics.

4. Our lawful basis

We process your data under the following lawful bases:

• Contract — to fulfil our obligations when you enrol onto a programme.
• Legitimate interests — to respond to enquiries and improve our services.
• Legal obligation — to comply with statutory reporting requirements as a funded training provider.
• Consent — for marketing communications. You may withdraw consent at any time.

5. Sharing your data

We do not sell your personal data. We may share it with:

• Funding bodies — such as the ESFA, where required for funded programme delivery.
• Employers — where you are enrolled on an apprenticeship, your employer will receive progress updates.
• Service providers — trusted third parties who help us deliver our services (e.g. CRM, email, analytics), bound by data processing agreements.
• Partner organisations — other organisations we work with to deliver programmes, where relevant to your enrolment.

6. How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For funded learners, this is typically a minimum of 7 years following programme completion, in line with ESFA requirements.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data, subject to legal obligations.
• Object to or restrict processing in certain circumstances.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@completeskillssolutions.co.uk.

8. Cookies

Our website uses cookies to help us understand how visitors use the site. We use anonymised analytics only — we do not use cookies for advertising. You can control cookie settings through your browser.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.